Frequently Asked Questions

Everything you need to know about your Reebok order and gear.

What is the standard delivery time for orders within the EU?

Standard shipping typically takes 2 to 5 business days. Delivery times may vary depending on your specific country and the availability of the items in our regional warehouses.

How can I return an item and is it free?

We offer a 60-day return policy. You can return your products free of charge using the prepaid return label included in your package or by generating one through our online returns portal.

Do you offer a warranty on performance footwear?

Yes, all Reebok products are covered by a standard legal warranty against manufacturing defects. If you believe your gear is faulty, please contact our customer service team for an inspection.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. As a result, we are unable to cancel or modify an order once it has been confirmed. You may return the items for a full refund once received.

Which payment methods do you accept?

We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.

How do I find the right size for Reebok sneakers?

We recommend checking our specific Size Guide located on each product page. Our performance shoes generally run true to size, but we provide CM and UK/US conversions to ensure the perfect fit.